Cookie & Data Usage Policy
Understanding how CastlyStreamOn manages your data and improves your experience
At CastlyStreamOn, we believe in complete transparency about how our website collects and uses information to enhance your experience with our testing process improvement services. This policy explains the tracking technologies we use and gives you full control over your data preferences.
How We Track Website Usage
Session Cookies
Purpose: Remember your preferences during your visit
Duration: Deleted when you close your browser
Data collected: Language settings, navigation paths, form progress
Analytics Tracking
Purpose: Understand which content helps visitors most
Duration: Up to 24 months
Data collected: Page views, time spent reading, popular service pages
Performance Monitoring
Purpose: Ensure fast loading times across Thailand
Duration: 90 days
Data collected: Loading speeds, technical errors, device compatibility
Types of Data Collection We Use
Essential Website Functions
These are required for basic website operation and cannot be disabled. They don't track personal information but ensure castly-streamon.com works properly when you visit.
Service Improvement Analytics
We track which sections about testing process improvement get the most attention so we can create more useful content. This helps us understand what matters most to potential clients in Thailand's IT sector.
Technical Performance Data
We monitor technical performance to ensure our site loads quickly whether you're accessing it from Bangkok, Songkhla, or anywhere else. This includes tracking loading times and device compatibility.
Data Retention and Storage
Here's how long we keep different types of information and why these timeframes make sense for improving our services.
Contact Inquiries
We keep contact form submissions and email communications for up to 3 years. This helps us track our relationship history and provide consistent service quality.
Website Analytics
Anonymous usage data is retained for 24 months to identify long-term trends in how visitors engage with our testing improvement content and services.
Technical Logs
Server logs and performance data are kept for 90 days to troubleshoot technical issues and maintain optimal website performance for all users.
Session Data
Temporary session information is automatically deleted when you close your browser or after 4 hours of inactivity, whichever comes first.
Your Control Options
Browser Settings
Most browsers let you block or delete cookies entirely. You can also set preferences to accept only certain types of tracking. The website will still function, though some features may be limited.
Analytics Opt-Out
You can disable analytics tracking while still using all website features. This stops us from collecting data about your visit patterns but doesn't affect your ability to contact us or view our services.
Data Deletion Requests
Contact us directly if you want any stored information about your interactions with CastlyStreamOn to be removed from our systems. We'll process these requests within 30 days.
Managing Cookies in Your Browser
- Chrome: Settings → Privacy and Security → Cookies
- Firefox: Preferences → Privacy & Security
- Safari: Preferences → Privacy → Cookies
- Edge: Settings → Cookies and Site Permissions
Questions About Our Data Practices?
We're happy to explain any aspect of how we handle your information. Transparency builds trust, and trust is essential for the long-term partnerships we want to develop with IT teams across Thailand.