Introduction

At CastlyStreamOn, we take your privacy seriously. This policy explains how we collect, use, protect, and share your personal information when you visit our website or use our IT testing process improvement services.

We operate in accordance with Thailand's Personal Data Protection Act (PDPA) and international best practices. This means you have specific rights about how your data is handled, and we have clear responsibilities to protect it.

If you have questions about this policy or your data, please don't hesitate to reach out. We're here to help and believe transparency builds better business relationships.

Information We Collect

We collect different types of information to provide better services and improve our testing processes. Here's what we gather and why:

We collect this information when you contact us, use our services, or visit our website. Most of the time, you provide it directly by filling out forms or during our conversations about your testing needs.

How We Use Your Information

Your data helps us deliver better IT testing services and maintain professional relationships. Here's how we use it:

Service Delivery

We use your information to understand your testing requirements, design appropriate solutions, and execute testing processes. This includes analyzing your systems, documenting results, and providing recommendations for improvements.

Communication

We contact you about project updates, testing results, and service-related matters. Sometimes we'll share industry insights or improvements that might benefit your testing processes.

Legal Compliance

We maintain records as required by Thai law and international regulations. This includes keeping transaction records, tax documents, and compliance certifications.

Data Sharing and Disclosure

We share your information only when necessary and with appropriate protections:

Service Partners

Sometimes we work with specialized contractors or cloud service providers to deliver testing services. These partners sign confidentiality agreements and can only use your data for the specific services they provide.

Legal Requirements

We may share information when required by Thai law, court orders, or government requests. If this happens, we'll notify you unless legally prohibited from doing so.

Business Transfers

If CastlyStreamOn is acquired or merged with another company, your information may transfer to the new owners. We'll notify you and ensure your privacy rights remain protected.

We don't share data with marketing companies, data brokers, or anyone else who doesn't directly support your service needs.

Your Privacy Rights

Under Thailand's PDPA, you have specific rights about your personal data. Here's what you can do and how to exercise these rights:

To exercise any of these rights, simply email us at info@castly-streamon.com with your request. We'll verify your identity and respond within 30 days. There's no charge for most requests unless they're excessive or repetitive.

Data Security and Protection

We protect your information using industry-standard security measures appropriate for our business size and the sensitivity of your data.

Technical Safeguards

Our systems use encryption for data transmission and storage. Access controls ensure only authorized team members can view your information based on their job responsibilities.

Physical Security

Our offices in Songkhla have secure access controls, and we properly dispose of physical documents containing personal information.

Staff Training

Our team receives regular training on data protection practices and signs confidentiality agreements. They understand their responsibilities for protecting client information.

Data Retention and Deletion

We keep your information only as long as necessary for legitimate business purposes or legal requirements.

Active Client Data

While providing services, we maintain your project data, communication records, and account information to ensure service continuity and support.

Inactive Accounts

If we haven't worked together for three years, we'll archive your data with limited access. After seven years, we delete most information unless required for tax or legal purposes.

Automatic Deletion

Website analytics data is automatically deleted after 26 months. Email marketing data is removed if you unsubscribe or don't engage for 24 months.

You can request earlier deletion of your data at any time, subject to any legal retention requirements we must follow.

International Data Transfers

Most of your data stays within Thailand, but some information may be processed internationally when using cloud services or specialized testing tools.

When data crosses borders, we ensure appropriate protections through:

• Contracts with international standards for data protection
• Choosing service providers with strong privacy certifications
• Regular reviews of international partners' security practices
• Compliance with both Thai and destination country privacy laws

You can request details about specific international transfers that affect your data.

Website Cookies and Tracking

Our website uses cookies to improve functionality and understand how visitors use our services.

Essential Cookies

These cookies are necessary for our website to function properly. They remember your preferences and maintain secure connections during your visit.

Analytics Cookies

We use analytics tools to understand which pages are most useful and how people navigate our site. This data is anonymized and helps us improve our content.

Managing Cookies

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality, but won't prevent you from contacting us or learning about our services.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices, legal requirements, or service offerings.

When we make significant changes, we'll notify you by email or through a prominent notice on our website. Minor updates, like clarifying existing practices, may be made without individual notification.

We encourage you to review this policy occasionally, especially if you're concerned about how your data is handled.